Welcome to my portfolio website!

Hey folks,
I'm Erica Leyba Enablement Geek & Customer Success Manager

  • I am an enthusiastic professional with a strong technological background and a penchant for embracing challenges, currently navigating the dynamic realm of Sales Enablement. In my previous role as a Customer Success Specialist, I adeptly transformed dissatisfied clients into dedicated advocates, establishing a reputation as a skilled professional ready to tackle any challenge.
  • Beyond my proficiency in Sales Enablement, I also excel as a Creative Explorer, unafraid to push boundaries to devise innovative solutions and deliver compelling presentations. My unwavering energy and infectious enthusiasm have earned me a reputation as an Energetic Dynamo, capable of positively impacting any environment I enter.
  • If you are in search of an individual with a persistent commitment to success, a creative mindset, and an insatiable thirst for knowledge, I invite you to connect with me. Together, we can explore the vast landscape of Sales Enablement and embark on a journey of professional growth and success. 🚀✨
Download Resume
png image

Work Examples

project image
project image
project image

Work Experiences

2022

Customer Success ManagerMindtickle

I innovatively enhanced customer experiences by proactively identifying and addressing critical use cases for adoption, enablement, and best practices. I led the complete customer lifecycle, from pre-sales engagement to successful renewals, all while cultivating strategic and enduring relationships with C-level executives. This customer-centric approach led to a remarkable +$1.5 million Annual Recurring Revenue (ARR) boost across 25 commercial accounts, prioritizing effective upselling and delivering on our commitment to lasting client partnerships. Achieving an outstanding 98% contract renewal rate showcased our dedication to enhancing overall satisfaction. By fostering customer engagement and nurturing champions across teams, we promoted alignment and collaboration for long-term success.

2019

Strategic Business Development RepMindtickle

I played a pivotal role in driving our company's success by pioneering new business opportunities. Collaborating closely with our account executives, I devised strategic territory maps, targeted lists, and effective call strategies while crafting tailored messaging to engage potential clients. This approach allowed us to establish productive relationships with prospects, enabling us to uncover their unique needs and pain points, gauge revenue potential, and pinpoint purchase timing. Thanks to these efforts, I consistently achieved the #1 ranking for meeting SQL conversion rates, surpassing all performance benchmarks. Additionally, I effectively prospected and pre-qualified a robust pipeline of 1000 SMBs using Salesforce (CRM), thereby fueling our substantial revenue growth.

2018

Account ExecutiveYelp

I leveraged data-driven insights and strategic acumen to refine our sales process, consistently exceeding sales targets, and elevating customer satisfaction levels. Through a client-centric approach, I crafted customized solutions and adapted product recommendations to ensure maximum return on investment for every client, consistently closing deals that surpassed our sales objectives. In my role as an account manager, I adeptly negotiated to secure new business deals and expand existing accounts, contributing to our revenue growth. Furthermore, I proactively conducted in-depth research, generated leads, and fostered valuable networks to unearth new opportunities and further boost our bottom line. Throughout these endeavors, I maintained a track record of meeting or surpassing targets while upholding our core organizational values.

Education

2023

Full Stack Flex Web Development CertificationUniversity of Texas, Austin

This program offers an intensive, fast-paced training environment tailored to foster your expertise in front- and back-end web development theory and practical application.

2007

San Joaquin Valley CollegeAssociate of Science